Top Notch Libraries on our Doorstep!

Teddington Library, and others in the borough, continues to provide high levels of satisfaction to our residents, according to the latest Public Libraries User Survey carried out by the Chartered Institute of Public Finance and Accountancy (CIPFA). The survey, just published, shows 94 per cent of users found our libraries to be either ‘good’ or ‘very good’.

Library users are enjoying the greater choice on offer in the borough, with 82 per cent satisfied with book choice – up from 78 per cent in 2015. In fact, last year, Richmond libraries lent a total of 1,033,173 books, the equivalent of five library books per person – making our residents the most well-read in London.

People also approve of the information they can obtain from their libraries, with 84 per cent indicating they were happy with what’s on offer – up from 82 per cent in 2015. And customer care across all the borough’s libraries continues to impress, with 98 per cent satisfaction – up from 96 per cent in 2015.

♦The CIPFA Public Library Users Survey is the leading tool for understanding user attitudes to libraries across the UK. Developed in 1993, it has a database of thousands of libraries from which to draw.